Connect Gong to V7 Go

🚧

Preview

This feature is new and evolving. Details on this page may change as we
improve it.

V7 Go connects to Gong through Gong's MCP server, so the agent can search
calls, transcripts, and deal activity from chats, playbooks, and
workflows.

Gong requires each company to create its own manual integration, so
connecting takes a few minutes in Gong's admin settings the first time. You
need someone with Gong's technical administrator role.

The short version

1. In Go, open Integrations → MCP Connectors → Gong and press
   Set up in chat — or ask the agent in any chat to use Gong. A
   connect card appears with the callback URI and credential fields.
2. In Gong, go to Company settings → Ecosystem → MCP and create a
   manual integration.
3. Copy the callback URI from the connect card into the integration's
   authorized redirect URIs.
4. Grant the integration the API scopes you want Go to use — at minimum
   read access to calls; add transcripts and deals if you want those.
5. Copy the generated Client ID and Client Secret into the connect
   card. Never paste them into the chat message box.
6. Press Connect and complete Gong's authorization popup.

The agent then re-runs the tool it was trying to use.

Where do my credentials go?

Fields on the connect card are sent to Go's backend over TLS and stored
encrypted. They never appear in the chat transcript, and the AI model never
sees them. If you paste a client secret into chat, revoke the integration
in Gong and create a fresh one.

Troubleshooting

• Gong shows a redirect URI error. The callback URI on the Gong
  integration does not exactly match the one on the connect card. Copy it
  again.
• Connected, but tool calls fail with 401/403. The integration's
  scopes are too narrow. Widen them in Gong, then disconnect and reconnect
  in Go.
• The agent keeps asking to connect. The stored token was revoked.
  Reconnect from the connector page.

For messages Go shows on the connect card, see
MCP connector errors.

FAQ

Who can connect Gong? Any Go user can complete the Go side. Creating
the manual integration in Gong needs a Gong technical administrator.

Is the connection shared? Connections follow the sharing policy on the
connector page.

What can the agent do? Whatever the granted scopes allow — typically
searching calls and reading transcripts. Ask "what Gong tools do you have?"
for the live list.