Email to Cases in Go

What is Email to Cases?

Email to Cases lets you start a new Concierge case in Go by simply sending or forwarding an email. This makes it easy to submit questions, requests, and files directly from your inbox—no need to log in or upload attachments manually.

How to Use It

1. Send or Forward an Email: - Address your email to [email protected]. - Attach any files you want Concierge to process.
   1. The entire email thread, including previous messages, will be included in your case for full context.
2. Get a Response: - Concierge will analyze your email and attachments, and send a reply with the results. - If there’s an error, you’ll get a message from [email protected]. If you don’t see a response, check your spam folder. - You can reply to Concierge’s email to continue the conversation or provide more information.

Why Use Email to Cases?

• Save Time: No need to download and re-upload files—just forward your email.
• Work from Your Inbox: Start cases while reviewing your morning emails, and let Concierge process them in the background.
• Seamless Follow-up: Continue the conversation by replying to Concierge’s email.

Tips

• Make sure you send from the email address associated with your Go account.
• If you don’t get a response, check your spam folder or contact your admin.